Privacy Policy

1. Data Controller

Under Law No. 6698 on the Protection of Personal Data ("KVKK"), your personal data is processed by [TO BE COMPLETED: data controller legal entity name] (Tax ID: [TO BE COMPLETED]) as data controller, within the scope described below.

Address: Kurttepe Mahallesi, Süleyman Demirel Bulvarı, Çukurova/Adana, Türkiye

Email: info@canyonotel.com

2. Personal Data Processed and Collection Method

When you use the booking request form, the in-stay request/complaint form, or our contact channels on canyonotel.com, the following data is provided directly by you and collected electronically: full name, phone, email, check-in/check-out dates, number of guests, room preference, and the content of your request or complaint.

3. Purposes of Processing

Your personal data is processed to evaluate and respond to your booking requests, to manage requests and complaints during your stay, and to contact you regarding hotel services.

4. Transfer of Personal Data

Room request/complaint notifications are forwarded to hotel management by email (via Resend) to speed up the response process. Your data is not otherwise shared with third parties, used for marketing, or sold.

5. Retention Period

Your personal data is kept on secure servers for as long as needed to resolve the relevant request and to meet legal retention obligations.

6. Your Rights

Under Article 11 of KVKK, you have the right to: learn whether your personal data is processed; request information about it; learn the purpose of processing and whether it is used accordingly; know the third parties to whom it is transferred; request correction if incomplete or inaccurate; request deletion or destruction within the conditions of Article 7 of KVKK; request that corrections/deletions be notified to third parties to whom the data was transferred; object to a result that is to your detriment arising from analysis of your data exclusively through automated systems; and request compensation for damages arising from unlawful processing.

To exercise these rights, you can contact us at info@canyonotel.com.